Call Queue Management

In traditional PBX systems, only one call can be placed on Hold while another call is in progress, leaving no room to accommodate additional incoming calls. This limitation may be manageable at times, but it can be detrimental to your business during peak hours. Every missed call represents a lost customer, potentially resulting in significant losses. The solution? Hiring more operators and installing additional extensions, which can be a costly endeavour. 

Avoid the expense and hassle of upgrading to all8network's advanced PBX services. With our system, you can effectively handle high call volumes, ensuring that no customer goes unanswered. Don't let missed opportunities drain your business—make the switch today.

How Can We Find a Resolution?

When faced with losing customers or investing a large sum in hiring new operators, we propose a third, more advantageous option. Embrace the all8network Hosted PBX services, a superior alternative to traditional PBX systems. Our Hosted PBX service not only offers affordability but also enhanced efficiency. One standout feature is the 'Call Queue Management' capability, ensuring that all incoming calls receive prompt attention. Our operators are equipped with real-time information regarding the number of calls in the queue, allowing them to strategize conversations effectively and serve customers promptly. Moreover, transferring a call to another available extension requires minimal effort, streamlining the communication process.

Elevate Your Business

Unlock the potential of your business with all8network's powerful Call Queue Management. This dynamic feature revolutionizes productivity by intelligently organizing incoming calls into a queue, instantly visible to operators on their softphones. Prepare to impress your callers with remarkable features, including a virtual receptionist and Advanced ACD, ensuring fast connections to their desired destinations. By demonstrating your commitment to customer care, you create an impeccable image that leaves no room for them to consider your competitors. Call Queue Management goes beyond customer support; it also supports your operators.

We understand that operators may face challenges when managing high call volumes. To alleviate their burden and enhance the customer experience, our Hosted PBX solutions offer customizable announcements, such as informing callers of their queue position, playing pleasant music or business tones, showcasing promotional offers, or politely requesting their patience. These attractive features minimize call abandonment and allow reconnecting with disconnected callers through the missed call list. Elevate your business operations to new heights with The All8network—unleashing a world of possibilities for your success.